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Return Policy

Return Policy

Thank you for shopping with us at Windproof Covers. We want to ensure that you have a pleasant shopping experience and are completely satisfied with your purchase. In case you need to return or exchange an item, please review our return policy below.

1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 30 days from the date of purchase.
- The item must be unused, unworn, and in its original condition, including all tags, packaging, and accessories.
- Personalized or customized items may not be eligible for return unless there is a defect or error on our part.

2. Non-Returnable Items:
The following items are non-returnable and non-refundable unless they arrive damaged or defective:
- Custom covers

3. Return Process:
- To initiate a return or exchange, please contact our customer support team at (786) 479-4027 within the specified return period.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.

4. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or if the item received is damaged or defective.
- We recommend using a trackable shipping service and retaining the shipping receipt for your records.
- If the return is eligible for a refund, the original shipping charges (if any) will not be refunded.

5. Refunds and Exchanges:
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- If you choose to exchange an item, any price difference between the returned item and the new item will be adjusted accordingly.
- Please note that it may take [number of days] for the refund to reflect in your account, depending on your payment provider.

6. Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us immediately, preferably within [number of days] days of receiving the order.
- We may require photographic evidence or a detailed description of the issue.
- We will provide instructions on returning the item and offer a replacement or refund, including any applicable shipping costs.

7. Cancellations:
- If you wish to cancel your order, please contact us as soon as possible.
- If the order has not yet been shipped, we will cancel it and issue a full refund.
- If the order has already been shipped, the standard return process outlined above will apply.

Please note that our return policy is subject to change without prior notice. We encourage you to review the policy before making a purchase. If you have any questions or concerns, please reach out to our customer support team, and we will be happy to assist you.

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